Robin's Ruminations

I received my audit results in the mail today and, as expected, I failed.  The failure rate was 19% and the Department of Licensing classifies that as failure.  Now wait a minute.  If I missed 19% that means I got 81% correct.  That's a B- not an F!  They must not grade on a curve.

My office had conducted 43 look-ups during the audit period and only 35 were listed in our logs.  Of those, 5 were shown as "no record found" and they reminded me these also need to be logged.  There were 3 plates which weren't logged at all and they were probably my error as opposed to being a mistake on the part of the other 2 people in my office who have IVIPS access.  Everyone once in a while I find myself forgetting to log a look-up.  (I suffer from AMA syndrome - Advanced Middle Age.)  And, of course, they mentioned we weren't using our sub account numbers properly but hey, I pointed that out to them.

Some of the things they detailed I had already spotted and described in earlier posts on this topic.  Frankly, I wouldn't mind another audit in the near future just to see how effective the changes were.  In speaking with the DoL people I found them to be courteous and attentive.  With luck an on going conversation has begun which will result in a better understanding for everyone involved.

So, overall, it was painless.  We've instituted some new procedures in our office to shore up some of our weak points and now we move on.